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Log a claim online or on our Butter App
Choose how to submit your claim
Download the Butter App from the Play Store or Apple Store
Tell us about the incident
Upload supporting evidence and additional information. Access your policy documents anytime
Log into our customer portal online
Fill out the details of your incident
Follow your claim progress easily online
Making a claim is simple when you're prepared. Here's what you can expect before, during and after submitting your claim.
Unexpected moments happen, but making a claim doesn't have to be stressful. A little preparation goes a long way.
Having your travel details and supporting documents on hand before you start means less time searching for paperwork and more time letting us take care of the rest.
Before starting your claim, gather the following information:
Policy number
Dates of travel
Details of the incident
Receipts or proof of purchase
Medical reports or travel documents (if applicable)
Once you've submitted your claim, our team will review your information and may contact you if anything further is required.
We'll keep you updated throughout the assessment process and let you know the outcome as soon as a decision has been made.
Contact us any time:
What documents should I keep?
Keep any receipts, invoices, booking confirmations, medical certificates, police reports or other documentation related to your claim. These may be requested during the assessment process.
Will I need to pay an excess?
Some claims may be subject to an excess, depending on your policy and the type of claim being made. Any applicable excess will be outlined in your Certificate of Insurance and Product Disclosure Statement (PDS).
Can I check the status of my claim?
Yes. You can log in to your Butter account at any time to view your claim and check its progress.
Get covered in 60 seconds, file claims in 2 minutes, and have 24/7 emergency support in your pocket - Butter makes travel insurance smooth from start to finish.